Emergency, Urgent, Crisis Care

What are Crisis Services?
We look to technology as a powerful tool for driving organizational pThe crisis care continuum consists of someone to talk to, someone to respond, and somewhere to go.
What are 911 & 211 & 988?
Mobile Response Teams (MRTs) are meant to provide 24/7 emergency behavioral health care to anyone in the state of Florida. These teams are prepared to meet anyone having a severe emotional or behavioral health crisis in their home, school, or wherever they are.
These are numbers you can call for immediate help!
911: Dispatching Emergency Medical Services, fire and police
211: Information and referrals regarding health and social services resources
988: Managed by the Florida Department of Children and Families, the 988 Florida Lifeline is a free behavioral health support service, available 24/7, that connects Floridians experiencing suicidal thoughts, substance use disorder, mental health crises, or any other kind of emotional distress to a highly trained crisis counselor in their immediate area.
Someone to respond:
If a caller would benefit from immediate in-person contact, a crisis counselor can refer the caller to a Mobile Response Team, a specialized unit that provides on-site support to individuals experiencing a mental health crisis.
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Mobile Response Teams (MRTs) are available throughout Florida and can be reached by dialing 2-1-1. MRTs target youth and people under 25 and are trained to help respond during a behavioral health crisis.
MRTs provide an array of crisis intervention services including screening, assessment, and linkage to community-based providers, safety or crisis plan development, and connection to appropriate levels of care. The specific team for your area can be found by visiting viewing the Mobile Response Teams Map.
Mobile Response Teams (MRTs) are meant to provide 24/7 emergency behavioral health care to anyone in the state of Florida. These teams are prepared to meet anyone having a severe emotional or behavioral health crisis in their home, school, or wherever they are.

Somewhere to go:
When a caller requires more immediate care, the Mobile Response Team can connect individuals under the Baker Act to a Crisis Stabilization Unit, a facility that is designed to provide short-term intensive mental health care for individuals experiencing a severe mental health crisis or under the Marchman Act to a Detox facility for substance use issues.

What is the Baker Act?
We look to technology as a powerful tool for driving organizational pThe crisis care The Florida Mental Health Act, commonly referred to as the Baker Act, focuses on crisis services for individuals with mental illness, much like an emergency department is for individuals experiencing a medical emergency.
An individual may be taken to a receiving facility for involuntary examination under the Baker Act if:
- There is reason to believe he/she has a mental illness and due to the mental illness, the individual has refused or is unable to determine if examination is necessary; and either;
- Without care or treatment, the individual is unlikely to care for themselves which can result in substantial harm to their well-being, and it is not evident that harm can be avoided through familial intervention or other services; or
- It is likely, based on recent behavior, that without treatment, the individual will pose a serious threat to themselves or others.
Language Matters
- Stigma causes individuals to feel shame and keeps them from seeking help. Here are a few helpful things that we can do to reduce stigma around mental illness.
Helpful
- Describing someone as ‘living with’ or ‘diagnosed with’ a mental illness.
- Using adjectives like ‘unusual’ or ‘erratic’ when describing behavior.
- Using psychiatric or medical terminology correctly and in the proper context.
Unhelpful
- Using words like ‘crazy’, ‘psycho’, ‘schizo”, or ‘lunatic’ to describe a person with a mental illness.
- Using words like ‘crazed’, ‘deranged’, ‘mad’, ‘psychotic’ to describe unusual or erratic behavior.
- Using diagnoses out of context as with ‘psychotic dog’, or using ‘schizophrenic’ to denote duality.
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Frequently asked Questions regarding the Baker Act
Baker Act Frequently Asked Questions | Florida DCF
Marchman Act
The Marchman Act provides for voluntary admissions and involuntary assessment, stabilization, and treatment of adults and youth who are severely impaired due to substance abuse. Guide – Microsoft Word – MarchmanActHandbook03.doc